"Minicall messages also as SMS and email give a better overall picture."

Tranås Energi started in 1911 when it began producing electricity using the water from the Tranås mill. One hundred years later, they are still working with hydropower, but also much more. Every day, Tranås Energi supplies electricity to 10,200 grid customers and sells 100 percent renewable electricity to 11,500 electricity trading customers around Sweden. They heat homes and business properties with district heating and give homes and businesses access to fast broadband, telephony and TV via the fiber network.

Tranås Energi uses Minicall to receive alarms sent from a remote control system outside office hours.
- The alarms go to the operations manager who is on standby that week, says Sven Pålsgård, electrical power engineer at Tranås Energi AB.
- "Minicall works very well, it is reliable. Last year we started using the value-added service Multisök as a complement to the minicall recipients. Now we receive all our minicall messages also as e-mail and SMS, says Sven Pålsgård

5 operators are on standby, one week at a time. When they switch off, they log in to www.generic.se to administer Multisearch and send SMS and emails to the operator who takes over the standby.

Tranås Energi has a simpler version of the minicall receiver so that the messages are easier to read as SMS and e-mail. With the Multi Search service, when everything has calmed down, they can go through the alarms that have been sent and see, for example, in what order they have arrived, which is easy to do when they have also arrived as e-mails. When the alarms arrive at the minicall receiver, it is routine for the operators to acknowledge the alarm and delete the message.

The biggest advantage of the Multi Search service, apart from the extra security it provides, is that Tranås Energi gets a complete picture of its alarms. Another positive aspect is that more people can receive the alarms than those who have the Minicall receiver.

- The service is well worth the money, says Sven Pålsgård.

Read more about Tranås Energi at www.tranasenergi.se