SURVEYS
When you want to be sure what people think
To find out what customers think about your offer, you need to ask. One problem today is the amount of surveys consumers are asked to answer. Everyone wants to know but few want to take the time to tell you. Text messages provide instant feedback.
Increase response rates with SMS
Response rates to emails and automated calls are low.
SMS, on the other hand, has a high response rate, especially if the question is simple and easy to answer.
Deepening the survey
A common way to process the information collected is to contact those who either gave very high ratings or those who gave low ratings. They are also more likely to elaborate on their answers than those who respond around the mid-range and are generally satisfied.
We will help you to set up a more in-depth online survey that we will link to via SMS.
Easy to respond and participate
SMS surveys are successful because people read and respond to text messages on their mobile phones at a higher rate than through other channels. Response rates increase when it is easy to answer directly on the mobile, both for the initial question and the in-depth survey sent to selected customers.
FLEXIBLE MESSAGING
Many functions in one service
LONG MESSAGES
Do you have a lot to share? No problem. You can write up to 3060 characters in a single, concatenated SMS.
MANY MESSAGES
Do you have a lot of people to notify? Send up to one million SMS with personalized recipient names in less than an hour.
SECURE MESSAGES
Do you have secret messages? Communication is always encrypted with https and you can also send Flash SMS or set a validity period.
Need more technical info?
We can engage with our customers more smoothly, achieve a higher response rate, and reach more people in less time."
Lollo Larsson, Anti-money laundering Specialist OPR- Finance
Our services are life-critical so a stable solution is extremely important."
Malin Rosberg, IT Operations Technician Careium
With short delivery windows, fast and accurate communication is essential."
Ali Ghoce, CEO Gordon Delivery
