"For our customers, the service is worth its weight in gold."

OPR-Finance AB is a lender for both businesses and consumers. The company is owned by OPR-Finance Oy, which since 2005 has helped over 300,000 companies and individuals with financing in several European countries.

We talked to Lollo Larsson, Anti-money Laundering Specialist at OPR-Finance AB about the cooperation that started in 2019.

Lollo, what does OPR-Finance Generics use its services for?

- For us, it is important to automate processes and constantly improve. As part of this, we use Generic's services to remind our customers about their invoices. We use both regular text messages and audio messages. With pre-recorded audio messages, customers can be connected directly to customer service and receive personalized assistance at the touch of a button.

What problems has the service solved for you?

- We can process our customers in a smoother way as we get in touch with more customers in less time and get a higher response rate.

What added value do Generic's services bring to you and your customers?

- We save time and can work more efficiently. For customers, the service is worth its weight in gold as they receive an invoice reminder via SMS so they can avoid reminder fees if they forget to pay.

Why did you choose Generic as your supplier?

- The flexibility and ease of following up both customers and all mailings made through the service.

What was important when choosing a supplier?

- An important aspect is the quality of the service delivered to us. We found that Generic offers a service that fits very well, in addition they are very professional.

Finally, Lollo, what do you think is the best thing about Generic?

- These are the very reasons we chose Generic: high quality, professional and affordable services.