"Traffic information via SMS helps travelers and saves money."

- Our partnership with Generic has been longstanding. We feel very confident in their competence when it comes to ensuring that messages always arrive.
Says Jonas Nygård, Sales Manager at the IT company Icecon AB, which helps companies and organizations with development, IT infrastructure, operation/hosting and business systems.

Generic's SMS Gateway service is integrated into Icecon's solutions, which help companies distribute travel information, among other things.

- We supply communication systems to, among others, companies in passenger transport, in many cases it is about informing travelers on e.g. trains and buses about late arrivals, canceled tours, etc. As a traveler, you can register your phone number on the respective company's website and get current information on your mobile about lines or tours you are particularly interested in. "This is particularly relevant for regular travelers," says Jonas Nygård.

- SMS messages directly to the mobile phone keep the customer updated and make them more confident and satisfied. Passengers do not need to actively seek up-to-date information about their journey, but can hopefully re-plan in good time. But it also means significantly fewer calls to the customer center with questions or complaints. In various situations, our customers may be liable for compensation if, for example, a train is canceled. If you have informed about this in good time, you can avoid it.

- Many of our customers have been able to save a lot of money and resources by distributing traffic information via SMS," says Jonas Nygård.

What is the main advantage of having Generic Mobile as a partner?

- It is safe to work with Generic. In addition to being experts in communication, they are always easy to reach and happy to help. They have flexible services that suit our needs," says Jonas Nygård.

Jonas Nygård
Sales Manager, Icecon AB
jonas.nygard@icecon.se