November 17, 2025

5 industries most at risk of fraud

As we approach Black Friday and Christmas, businesses are preparing for a period of intense activity. This also means that the amount of communication between customers and businesses increases significantly, which in turn creates a perfect storm for fraudsters.

Scammers take advantage of times when traffic and interactions are particularly high. They send scam text messages, fake emails and links that appear to come from your company. In the worst cases, this leads to customers being deceived and the company losing the trust it has built up over a long period of time.

The most vulnerable periods vary from one industry to another, but what they all have in common is that fraudsters know exactly when to strike. Here we list five industries that live particularly dangerously.

  1. Insurance companies

The insurance industry handles huge amounts of sensitive information about both individuals and businesses - from social security numbers to financial data. Fraudsters are attracted by the possibility of hijacking identities, creating false claims or tricking customers with scam SMS messages that appear to come from their insurance company.

Med Sender ID Protection from Generic, you ensure that no one can send fake SMS in your company's name. It creates peace of mind for your customers, and stronger protection for your brand.

Read more about Sender ID Protection here.

  1. Logistics company

During peak seasons like Black Friday and Christmas, delivery volumes skyrocket. Fraudsters take advantage of this by sending fake text messages and emails with "delivery updates" or alleged shipping fees. Clicking on a fake link can lead to stolen card details or infected devices.

  1. Public authorities

Government agencies are always attractive targets because they are associated with authority and trust. Fraudsters often imitate authorities such as the Tax Agency or the Police to trick people into handing over personal information or logging in via fake sites. A single successful attempt can damage both individuals and the authority's reputation.

  1. E-commerce

E-commerce retailers are high on the list of risk industries, especially during promotional periods. Fake stores, scam campaigns and hijacked customer accounts are common scams. Fraudsters often use targeted phishing emails or fake order confirmations to trick customers out of money while hitting the brand hard.

With RCS Basic you always send from a verified sender, making it impossible for fraudsters to mimic your company name in their fraud attempts.

  1. Banks and financial services

Financial actors are obviously a favorite for scammers. Scam emails, fake login pages and social engineering are commonplace. Fraudsters are becoming increasingly sophisticated, and a small mistake by a customer or employee can have major consequences, both financially and in terms of trust.

How Generic can help

We at Generic are happy to help you answer your questions, or simply get started with security work in your customer communication. We do a thorough needs analysis so that you get a solution that suits your needs. Then we set everything up technically, and are available around the clock to answer any questions so that you too become experts in your investment in security, and do not have to worry about fraud.

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