"With short delivery windows, fast and accurate dialogue is essential."

Gordon Delivery works at the intersection of e-commerce, digitalization and logistics. They have three offerings, Delivery, which is the actual transport, the Last Mile platform to digitize the entire e-retailer's flow and Optimization, coordination and streamlining of logistics. Gordon's target group is the grocery trade and they only perform refrigerated transport from the e-retailers' stores and warehouses to the consumer.

Gordon Delivery uses Generic for its digital customer communication. Customers receive detailed delivery information, can track a delivery in progress and also rate the whole experience. Generic's services are also used to effectively communicate with drivers, for example to make changes to the planned route at short notice.

Read more about the collaboration between Gordon Delivery and Generic here >>