December 17, 2025
When secure communication breaks down – that's why e-health companies need a service like Docs
E-health is important basic requirement: sensitive patient information must be handled securely, traceably, and without risk of being hacked or lost. Yet many organizations still lack a modern and secure way to send documents, referrals, and certificates. They still use old-fashioned fax machines, which send physical paper documents and rely on the copper network. Sodasolutions solutions are often insecure, expensive, and downright risky, and many people don't even think about it.
Let's look at a couple of examples of what can happen when you haven't digitized your fax.
Story 1: When the health center is forced to call a taxi
A regional clinic in central Sweden faced an urgent problem. They needed to send a referral with patient data to a specialist at a hospital a few miles away. The clinic's old fax machine stopped working when the copper network in the area was shut down, and there was no secure digital solution available place.
With no other options, the staff did the only thing they could think of: they printed out the document, put it in an envelope, and ordered a taxi to take it to the hospital.
It almost sounds like a tall tale, but it is reality for organizations that do nota secure digital fax solution. The situation cost time, money, and involved unnecessary risks:
- The paper could easily get misplaced or damaged.
- No one knew exactly where the delivery was during that time.
- The information passed through several hands without any guarantee that it would remain confidential.
A modern e-health workflow tablenever end up in this situation.
Story 2: The forgotten binder
A private healthcare company worked for a long time sending faxes via a traditional fax machine connected to IP telephony – despite the fact that the technology often malfunctioned. When an important statement disappeared, it turned out that the fax machine had buffered the document locally and someone had later accidentally printed it out in the staff room. It then remained there in a folder for several days, without anyone knowing.
It became both a security issue and an internal scandal. The lack of digital traceability meant that it was not even possible to prove who had received the document.
When old systems are no longer sufficient
The need for fax machines remains high in healthcare and social services, but conditions have changed drastically. The copper network is disappearing, and faxing via IP telephony often works poorly and is unreliable. Organizations that do not upgrade risk ending up with the same types of problems as in the examples above, where they are forced to find their own complicated solutions, experience poorer security, and lose control of important information.
This is where Docs comes in.
Docs – the secure digital fax solution
Docs offers fully digitalized fax management, designed for businesses that require the highest level of integrity and reliability.
Top-class security
All data is encrypted, handled in Swedish data centers, and stored only temporarily during delivery. No third-party providers are involved, and received faxes are automatically deleted after 50 days. The service complies with LEK and includes GDPR, with Generic as the data controller.
Send and receive faxes online
Log in, select the recipient from your contact list, and attach the file.It's that simple. When a fax is received, a notification is sent via text message or email, but the file itself is stored securely in Docuntil until the user logs in.
Full control with access management
Determine exactly who can see what, via direct login or SSO.
One or more numbers
Create structured flows by controlling which users have access to one or more fax numbers.
Here's how to get started with Docs
Getting started with Docs is easy. Contact us for a review of your needs, and we will help you set up the right number of fax numbers, access levels, and integrations. In just a few hours you can go from uncertain, analog routines to a completely digital and secure flow that is ready for the high demands of healthcare.