ALARM MANAGEMENT

Pinpoint alarms with automated flows

Alarms of various kinds are critical for many businesses. It can be a matter of life and death, but also of machines or systems that need to be fixed to avoid losing money on operational disruptions.
There is much to be gained by automating all or part of the alarm flow.

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Automation of alarm centers

Alarm centers often require large staffing resources, especially if round-the-clock monitoring is crucial. By automating the flow through dispatching, alarms can in many cases be responded to or dismissed faster without compromising security.

When alarms come from several users of care services or several units to an alarm center, there are opportunities to automate all or part of the flow.

Alarms from all alarm transmitters

Operational alarms from machines and technical installations, for example in buildings, that go directly to a service technician save a lot of time. The technician can quickly determine the urgency of the alarm.

Machines can have several different types of alarm transmitters, depending on their age and technical solution, among other things.

Generic has solutions for transmitting alarms from all types of alarm transmitters to the format desired by the recipients. One example is machines that e-mail alarms that are converted to SMS via our service.

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ALARM MANAGEMENT SERVICES

Many functions in one service

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ONE SENDER, MULTIPLE RECIPIENTS

A facility that can send alerts to one number can reach multiple recipients with SMS to a group.

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EASY HANDLING

Alarm services are easily managed via a web interface that is always up to date.

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TEXT AND CALL BACK

Make sure you get through by also calling the recipient of the text message.

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We can process our customers in a smoother way, getting a higher response rate and contacting more people in less time.

Lollo Larsson, Anti-money laundering Specialist OPR- Finance
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Our services are for life so a stable solution is extremely important.

Malin Rosberg, IT Operations Technician, Careium
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With short delivery windows, fast and accurate dialog is essential.

Ali Ghoce, CEO Gordon Delivery